We have an exciting opportunity for a Bookings Co-ordinator to join a fantastic local Charity that has been established for over 90 years, the role is on a temp to perm basis. We can offer flexible working hours part time of full time for the right candidate.
Services Coordinator Duties:
•You will be required to coordinate this service by receiving and responding to enquiries, coordinating the Outreach staff diaries to book in home visits and completing administration for the project when needed.
•You will attend Monthly clinics across Herefordshire where you will meet clients, discuss and respond to their needs booking home visits as required.
Full training will be given.
•Along with other staff you will visit some client homes across Herefordshire to provide them with equipment needed to match their requirements. Full training will be given.
•To be the first point of call (along with other team members) and be responsible for receiving other incoming enquiries into the centre in a variety of formats eg; face-to-face, telephone, email, fax, answer phone etc, assessing and responding - if unable to answer then allocating them to appropriate staff.
•To meet and greet Centre users e.g. clients, professionals, hirers etc and service their needs.
•To facilitate the monthly client social.
•To disseminate effective, appropriate and up to date information via a variety of means e.g. signposting clients, updating outreach workers, provision of information fact sheets, attendance at external events/exhibitions, presentations/talks to interested organisations and groups.
•Develop and maintain Information Resource facilities for use by clients and staff, working with the Community Manager to achieve consistency within the organisation. Researching information relevant to the community and keeping notice boards and windows relevant and up to date. Maintaining leaflets, fact sheets and posters. Maintaining information in meeting rooms. Generally promoting the organisation at every opportunity - window displays etc. as instructed by the Community Manager and working along side other departmental managers.
Leasing with other departments/staff to ensure gaps in information are identified and met.
•To develop and maintain the equipment displays along with other key members of staff.
•To undertake reception tasks e.g. sort incoming/outgoing and internal post, co-ordination of staff notice boards, upkeep of stationery store, watering plants, petty cash system etc.
•To keep accurate and up to date records and statistics, creating reports regarding projects and resources for the organisation.
•Attend meetings and be willing to travel as and when required, this could include evenings and weekends.
•To obtain feedback and use this proactively.
•To create finance forms for monthly invoicing. To process the utilities and other bills for the centre, ensuring costs are kept to a minimum.
•In relation to the Hereford Centre, maintain a welcoming and presentable building taking pride in the presentation of the building, also ensuring the building meets Health and Safety requirements in line with the H&S representative for the organisation (currently PA to the CEO and your direct Line Manager).
•To communicate with the landlord where necessary, reporting and chasing any property issues.
•To take responsibility (with managers) for the Hereford Centre and its services and use initiative to promote the centre and increase centre users.
•To assist room hire where possible, setting up rooms as required with bookings.
•Ensure promotion and awareness of the services offered by the company to all clients, professionals, and centre hirers.
•To be organised, disciplined and work to your own initiative, complete tasks to a high standard and keep to set deadlines.
•To ensure the delivery of a professional approach and service by providing reports, attending supervision, appraisals, internal and external meetings, training and conferences when required
•To represent the company in external forums as agreed by your line manager.
•To assist in the delivery of consistent high quality services by fully participating with and actively supporting colleagues.
•To abide by and promote the visions and values of the organisation through the observation and implementation of all company policies e.g. Equal Opportunities, Health & Safety, Child Protection etc.
•To become a trained Appointed person for First Aid and Fire Warden.
•To undertake any other duties that fall within the scope of the job, the title of the post and it's grading.
•Positive attitude towards people.
•Ability to work independently and under pressure.
•Willingness to participate in individual or team briefings/support.
•Ability to use own initiative, plan ahead and to work accurately to tight deadlines, and to prioritise between conflicting demands.
•Comfortable in dealing with people in a variety of situations and at all levels.
•Enthusiastic, committed, flexible and adaptable.
•Good attention to detail and accuracy.
•High level of initiative and judgement.
Office Workforce is responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.