Hours: 9am - 5.30pm with occasional evening / weekends as the business requires
Based: North West - Home based
MAIN PURPOSE AND SCOPE OF THE JOB
We have a unique and exciting opportunity for a Services Manager to work alongside the Head of Services, and the Senior Management Team. Working in a pivotal role, our team of Service Managers offer support to the courts, owners and the board of directors. On a daily basis, you will supervise and manage the arrangements of the courts under your control and ensure that they run smoothly.
Acting as a Company Secretary, to facilitate the smooth running of all aspects of the Courts, staffing, finance and buildings
To act as the Freeholder's representative in day to day dealings with both the Owners' Companies and individual leaseholders.
Assisting and advising the senior managers and supervisors in the training of Court Managers
To support all Courts with respect to the resales of properties, as required, including arrangement of sales events and promotions, co-ordination of advertising and liaison with prospective Owners and their representatives.
To maintain an overview of the resale of vacant apartments, ensuring that the necessary action is taken to present apartments for sale attractively; to meet with proposed purchasers and discuss their needs to undertake appropriate needs assessment including relevant welfare benefit applications and to ensure that all resales are achieved within six months.
To act as an adviser and welfare rights enabler (to Owners and prospective Owners) in respect of Attendance Allowance, Disability Living Allowance, Pension Credit etc.
DUTIES AND KEY RESPONSIBILITIES
To provide individual supervision to a number of Court Managers, this will involve regular individual supervision sessions with Managers on at least a three-weekly basis.
To offer ongoing support and advice to Managers in relation to the day-today running of the Courts, the resolution of individual Owners' problems and management of Staff.
To provide essential cover of Managers in relation to the day-to-day running of the Courts, the authorisation of individual holidays and during sickness.
To cover 'out of hours' emergency telephone on a rota basis.
To oversee and assist in the training, development and appraisal of Managers and the other staff of the Courts.
The co-ordination and delivery of induction programmes for new Managers.
To offer consultation and advice to Managers of all developments, particularly in areas of specialist knowledge and experience.
To contribute to the monitoring and supervision of the budget, accounting, personnel, legal and regulatory procedures (such as Health & Safety, Food Hygiene) of the Courts and the Owners' Companies.
To assist in the recruitment of the Manager, Duty Managers and Housekeeping team, in particular those providing personal care in association with the Board of Directors of the Owners' Companies.
To arrange, co-ordinate and attend Owners' Board Meetings in order to assist in the smooth running of the Owners' Companies.
To be sufficiently computer literate to offer support to the Managers and Duty Manager Team each of whom have access to a computer and other information technology.
To act as freeholder's representative to ensure all application and enquiries are dealt with correctly and expeditiously.
To develop a network of potential purchasers within the community where the Court is located through the promotion of Very Sheltered Housing to Health & Social Services Authorities, voluntary and self help organisations and other networks that represent the concerns and needs of older and disabled people.
To offer a specific service to Owners and other older and disabled people in respect of Attendance Allowance, Disability Living Allowance and Pension Credit
The above is not an exhaustive list of duties and the Service Manager will be expected to perform different tasks as necessitated by the Director of Services
JOB HOLDER PROFILE
Sincere, honest, reliable and determined
Computer literate with full suite of Microsoft Office programmes
Excellent communication skills
Well presented, self-motivated and conscientious
Able to work with minimum supervision but also as part of a team
Proven management level experience and is able to demonstrate leadership qualities
Able to devise and work to business plans
Able to positively lead and influence others
Plan and estimate resource needs
Ambitious and determined to succeed
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.