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Job Description

Job Title: Membership Administrator (Fixed Term Contract 12 Months)
Location: Bromsgrove
Hours:9am - 5pm (1 hour unpaid lunch break)
Salary: 16,000 - 20,000

Our client are a non-profit organisation who provide professional support services to foster carers across the UK. They are looking to recruit an experienced Administrator to join their busy Membership Department Team as a Membership Administrator. This will be a 12 month contract with a strong possibility for a permanent position to be offered at the end of it. This is a fantastic opportunity to join a friendly company and team.

Day to Day duties will include the following:

* To deal with all telephone enquiries into the company efficiently and effectively
* To deal with all email enquiries into internal systems efficiently and effectively
* To update the company CRM/database with all incoming and outgoing communications
* Deal with incoming and outgoing mail and keep appropriate records
* Manage the memberships administration including company database to ensure all information is
up-to-date and accurate

* To ensure that all memberships subscriptions are logged onto the company invoice log
* To undertake all duties with the utmost attention to data protection and to maintain
confidentiality at all times

* Produce professional written correspondence in the form of letters and emails
* To support all team members by undertaking general administrative tasks including: word
processing/typing letters, photocopying, filing and producing reports as required and ensure
documents are produced accurately and in the correct format

* To support the company Health & Safety management systems and keep regular records as

* To support the team on events and in promoting the services of the Business as and when required
* To be responsible for the ordering of company supplies and equipment
* To assist in the ongoing development of company systems and processes including development of
the company literature, database and website

* To promote the business at every opportunity
* Work to deadlines and respond in a flexible way to the changing demands of the Company work
* Monitor own workload to ensure targets are met

* Develop product knowledge and improve performance and credibility of calls regarding the
services including the use by members of the website

* To attend and participate in team meetings and training courses punctually and well prepared and
take minutes as appropriate and when required

* Due to the nature of the work, it will be necessary for the post holder to undertake an enhanced
CRB (Criminal Records Bureau). Any offer of employment will be subject to a satisfactory CRB
check and references.

As a person you will need the following qualities and experience:

* Proven track record of administrative/office support experience
* Proven track record of customer service skills and experience
* Sound working knowledge and experience of Microsoft Word, Excel and PowerPoint
* Experience of working with databases (bespoke or other)
* An excellent telephone manner
* Strong attention to detail
* Excellent time management and organisational skills
* Personal integrity
* Ability to prioritize and multi-task in order to meet deadlines (advantageous)
* Exceptional communication skills (advantageous)
* Flexibility and ability to respond to changes quickly (advantageous)
* The ability to trouble shoot and respond to calls of varying nature (advantageous)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.