Duration - Temporary to Permanent - Temping for 12 weeks and taken on permanently for the right person
We are currently recruiting for an experienced Part time Customer Service Contact Centre team member to join our Client a Blue chip company asap, working within a busy team leading up to their busiest time. Due to the location ideally you will be a car driver the buses are few and far between via this location.
Day to day duties will include the following:
To ensure all communication with customers is in a professional and timely manner and resolved to the customer's satisfaction using the appropriate channels - inbound calls and email correspondance
Develop a full understanding of the services and products
Promote self-service and alternative products to new and existing customers
Contribute ideas to change and improve the customer experience and the performance of the team
Answering a high volume of calls and dealing with queries via email and letter along with problem solving and investigating issues effeciently.
As a person you will need the following qualities and experience:
Previous customer service experience required along with experience of working with a call centre is ideal
Knowledge of excel
Excellent telephone manner along with pc skills
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.