0845 257 6686

Job Description

I am currently for a well-established production company based in Redditch. They are looking to expand their customer services department. This company can offer a fantastic career with some great benefits including Flexitime, Childcare Vouchers and a Cycle to Work Scheme.

Day to day duties will include the following:
•Process new and existing customer enquiries and
•Provide quotations, pricing, and delivery timescales to customers
•Liaise with key departments to ensure order availability, and lead times.
•Monitor customer stock levels of packaging, products and finished goods to ensure continuity of production and supply, re-ordering where necessary.
•Monitor and co-ordinate the production process to ensure orders are processed on time, advising the customer of any delays or issues.
•Ensure all customer requests are handled promptly and efficiently
•Co-ordinate new and existing projects, liaising with key departments as necessary to ensure customer requirements are fulfilled.
•Communicate key and relevant issues with the Sales Manager and the Sales team.
As a person you will need the following qualities and experience:
•Excellent customer service skills
•Good computer skills including Excel and PowerPoint
•Ideally worked in a similar role
•Have a good work ethic
We are ideally looking the ideal candidate to start as soon as possible.
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.