0845 257 6686

Job Description

Account Co-ordinator
Monday to Friday 8.30am - 5.00pm (half an hour lunch)

An excellent opportunity has arisen to work within a forward thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Account Co-ordinator to join their team on a permanent basis to manage their own area of dedicated customer accounts. This is a fantastic role which offers an excellent working environment and progression opportunities for the right people.

Day to Day duties will include the following:
Assist with incoming maintenance calls and deal with enquiries and product faults
Review client works requests and update on the system for the Resource team
Logging jobs via phone and e-mail
Update records using the bespoke in house system
Provide excellent customer service to clients
Send risk assessments to clients
Update clients on the progress of their job and ensure expectations are managed
Monitor client's assets and provide asset management and outstanding work reports as and when required
Liaise with parts and equipment suppliers to ensure timely procurement of replacement parts and equipment
Work closely and liaise with the Resource team
Print, bind, and Issue all Planned Maintenance books as per monthly Schedules

As a person you will need the following qualities & experience:
Be able to react quickly and multi-task
Strong Customer Service skills
Previous experience in a similar role is essential
Technical/Maintenance knowledge would be an advantage
Disciplined individual with ability to work under pressure
Attention to detail is key

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.