Head of Sales Administration
I am currently recruiting for an exciting company based in Redditch who are looking to recruit for a Head of Sales Administration. This is a new position and is also a great time to join this company and they are just about to go through a huge growth. They are well established and can offer a fantastic career.
The candidate will be managing and coordinating the workload and flow for the current team of 2 internal sales coordinators who divide their work between internal sales admin and outbound sales calls.
The right candidate will be part of a small, passionate sales team who needs a competent and firm leader to define and establish robust sales admin processes and workflow. As such the candidate will be managing and prioritizing the work load priorities of both inbound and outbound sales activities.
Day to day duties will include the following:
To lead and manage a team of w2 people who are responsible for processing sales orders and quotations as well as making new customer appointments and selling service contracts
Specify and establish needed efficient sales admin systems (The company is in the process of defining a new company wide ERP system and specific tasks related to this is included as a key area)
Work to provide management reports and liaise with other departments e.g. installations, finance, sales and manufacturing
Work towards improving processes and systems
Resolve customer queries
Calling new and existing clients to arrange appointments for sales managers to attend
Producing quotes as required by the sales managers
General administration and sales tasks as required
As a person you will need the following qualities and experience:
Have experience as a Sales Administration Manager
Have excellent administrative experience and deep insight in sales admin systems and processes
IT - (Salesforce, ERP systems and Excel)
Excellent time management and be well organised
Have confident telephone manner and the ability to build rapport quickly with a proactive approach to customer service
Be a Customer Service Champion
22 days holiday with 8 bank holidays
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.