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Job Description

Technician Planner

I am currently recruiting for an exciting company based in Redditch who are looking to expand their team. This role can offer a great career and progression. They are market leaders within their industry.

The main purpose of the role is to schedule work to field technicians using an up to date system providing top customer service along the way.

Day to day duties will include the following:
•Schedule work orders to field based Technicians
•Manage work load to ensure jobs are planned in as soon as they arrive
•Communicate any risks
•Communicate directly with the field-based technicians to discuss any urgent jobs which have come through
•Responsible for tracking action items and referrals through to resolution
•Assist in the preparation of performance reports as required
•Support new colleagues with system and process queries

As a person you will need the following qualities and experience:
•Good knowledge of Microsoft packages
•Excellent communication skills
•Ideally come from a facilities management industry
•Deadline driven
•Excellent organisational skills
This role will require the right candidate to work a 40-hour week working between 5am - 7pm and one Saturday every three weekends.
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.