Hours: 9am - 6pm (Mon - Friday)
Our client offers the full 360 IT solutions for blue chip companies within the UK.
Day to day duties will include the following:
•Responsible for leading the Help Desk and they are at all times working in a efficient and cost effective manner on a day to day basis.
•Responsible for ensuring that all Help Desk processes are current with regular reviews completed with regard to ensuring efficiency and accuracy.
•To ensure day to day tasks and escalations are completed.
•Ensure proactive supplier engagement to improve end to end process and delivery.
•To build and maintain strong relationships with the Supplier Management Team and our suppliers.
•Working closely with Inbound Supervisor and Team Leader to ensure smooth running of department.
•To provide operational and administrative holiday and sickness cover for Help Desk.
•To fully support and cover for your direct Team Leader in their absence.
•To provide monthly reports on supplier performance and identify/implement effective solutions for poor performance.
•To identify root cause analysis with continuous improvement.
•To provide monthly KPIs for Inbound function.
•Promote & sustain a high level of service within the Inbound functionality as well as Internal & External customers.
•Working in a Warehouse environment.
As a person you will need the following qualities and experience:
•Strong Microsoft Office skills, preferably including: Excel, Outlook
•Strong communication, organisational and attend to details skills.
•Business management skills with a total commitment to the highest levels of customer service by helping managing performance KPIs, reducing waste and delivering measurable targets within the warehouse function.
•Must possess a proactive approach to problem solving at root cause, with a can do attitude
•Multi-functional team player experienced in all aspects of general warehousing
•Experience in investigation and remediation of issues and the failure of processes, the priority being the customer's expectations.
•Customer and sales facing with the ability to communicate effectively and appropriately
•Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times.
•Self-Motivated and proactive with the ability to motivate others
•Ability to listen to ideas
•Proven record of responsibility and a positive work ethic
•Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly.
•Capable of multi tasking, efficiently managing time and resources
•Ability to work to challenging deadlines with a positive approach
•A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner.
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.