Hours: 37.5 hours weekly
We are currently recruiting for a Customer Service Representatives to join busy teams throughout Birmingham. The positions will see the successful applicants answering customer enquiries, managing complaints and resolving these through the correct methods used by the companies.
Day to day duties will include the following:
•Professionally interact with customers and others via phone, in person, e-mail or other written or verbal methods
•Accurately process all enquiries and queries received by mail, phone, fax, email, etc.
•Develop a full understanding of the services and products
•Receives and resolves customer complaints in order to achieve customer satisfaction
•Record voice of the customer (complaints, compliments, feedback) in a CRM program
As a person you will need the following qualities and experience:
•Customer service focused with a proven track record of success
•Effective time management skills with the ability to prioritize
•Strong interpersonal skills and effective team player
•Meeting and exceeding departmental KPI' s
•Previous experience of working within a call centre/customer service environment is a must
•Excellent of knowledge of Microsoft Office software
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.