Senior Ocean Export Operator Opportunity (salary completely dependent on what you are looking for!)
•To supervise the work within a department based at our Birmingham HQ
•A high level of customer service is provided to clients.
•To supervise all Ocean traffic, export; including handling shipments from start to finish.
•The Ocean Export operation completes all necessary workloads.
•Freight is moved to customer specifications, on time with all the necessary customs and legal documentation.
•All shipments are reviewed and all possible solutions of routings are evaluated and the most cost effective and suitable service is offered to the customer.
•Queries are resolved quickly and efficiently.
•Customer and carrier relationships are managed and developed to improve the relationship and develop the business.
•Ensure that freight rates, costs and sales are accurate.
•Communicate and liaise with overseas agents and clients so that customer requirements are clear precise and effective.
•Manage and review suppliers and agents performance.
•Creation and Maintenance of client and supplier SOP's.
•Provide timely and accurate communication and reports for management, suppliers and customers; with occasional travel for meetings. Ensure that staff have all the knowledge and skills they require to deliver services to customers.
•Take ownership of own training and development so as to continuously improve and develop.
What we offer
Negotiable Competitive Package and Salary attached to successful candidates.
What we're looking for
•A minimum of 5 years' experience in air freight forwarding including working for an independent.
•Import and export experience involving worldwide shipments.
•Familiarity with handling air movements from start to finish.
•Experience of managing client/customer and carrier relationships with strong verbal and written communication.
•Experience of negotiating freight rates with carriers and costs and sales with customers.
•The ability to grow repeat business and develop new opportunities.
•Experience of managing staff in a high pressure environment whilst retaining the capacity to remain calm under pressure and have the ability to motivate and develop people.
•The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
•Be able to travel at short notice when required.
•Foreign languages would be an added advantage.
•Experience of Multifreight would be an advantage.