0845 257 6686

Administrator level 3

£8.20 per hour
35hours - Mon-Fri 9-16:30

Job Description

Main Activities & Responsibilities:
Undertake a range of administrative activities to enable the Business Support function to support the business needs of Children's Social Care.
Support activities that enable service users to access the service effectively and partner organisations and agencies to be fully engaged in delivering services.
Progress work activities within specific projects and tasks delegated by the Business Support Manager to contribute to the effectiveness of the service.
Collate and present data relating to service activities.
Support specific service projects/tasks including the research and collation of information.
Handle a range of administrative work in support for the service including the drafting and preparation of documents (in Word and Excel), writing minutes, preparing power point presentations, handling enquiries coming into the service, organising meetings.
Liaise with partner organisations and agencies providing the highest standard of customer care.

Generic Accountabilities:
To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities.
To undertake other such duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
To undertake health and safety duties commensurate with the job and/or as detailed in the Directorate's Health and Safety Policy.
The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council's Equal Opportunities Policy.
Working with some vulnerable children, young people and adults can, at times, be emotionally challenging for which appropriate support will be provided through management supervision. The post holder must be able to deal with such mental demands.

EXPERIENCE:
It is essential that the post holder has:
Demonstrable experience of working in children's social care or similar environment.
Considerable experience in administration.
Demonstrable computing experience, especially in the use of software packages of MS Office including the use of spread sheets and databases.
Considerable experience of office systems including the production of correspondence and reports, filing, arranging and minuting meetings, dealing with incoming enquiries, diary management, document copying & scanning, keeping records, setting up & using IT equipment
Experience of setting up and managing administrative/financial systems.

It is desirable that the post holder has:
Experience working on projects in collaboration with others.

KNOWLEDGE, SKILLS AND ABILITIES:
It is essential that the post holder has:
An ability to extract, present and convey accurate information and to disseminate such information where required.
The literacy to draft documents.
The numeracy to compile and present numerate data.
An ability to work effectively on joint activities with colleagues and /or representatives from partner organisations and agencies.
A polite, efficient manner particularly when working under pressure and in circumstances where interruption may be common place.
The ability to recognise, acknowledge and have regard to confidential and sensitive matters including child protection.
A willingness to enhance personal performance by seeking out constructive feedback, gaining insight and awareness of personal strengths and challenges.
Ability to prioritise own workload to meet the requirements of service users and managers.

QUALIFICATIONS/TRAINING & DEVELOPMENT:
It is essential that the post holder has:
Educated to NVQ Level 2 in a relevant subject or equivalent.

It is desirable that the post holder has:
ECDL / IT qualification/certificate.

WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.