I am currently for a well-established production company based in Redditch. They are looking to expand their customer services department. This company can offer a fantastic career with some great benefits including Flexitime, Childcare Vouchers and a Cycle to Work Scheme.
Day to day duties will include the following:
•Process new and existing customer enquiries and
•Provide quotations, pricing, and delivery timescales to customers
•Liaise with key departments to ensure order availability, and lead times.
•Monitor customer stock levels of packaging, products and finished goods to ensure continuity of production and supply, re-ordering where necessary.
•Monitor and co-ordinate the production process to ensure orders are processed on time, advising the customer of any delays or issues.
•Ensure all customer requests are handled promptly and efficiently
•Co-ordinate new and existing projects, liaising with key departments as necessary to ensure customer requirements are fulfilled.
•Communicate key and relevant issues with the Sales Manager and the Sales team.
As a person you will need the following qualities and experience:
•Excellent customer service skills
•Good computer skills including Excel and PowerPoint
•Ideally worked in a similar role
•Have a good work ethic
We are ideally looking the ideal candidate to start as soon as possible.
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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Are you a Freight Forwarder with European Road experience? I am recruiting for a fantastic client of mine who offer import and export logistics solutions via air, sea and road. They require a European Road Freight Co-ordinator (up to 28K plus pension scheme) to be based at modern offices in the South Birmingham area.
Main Purpose of the Role;
This position forms part of the existing Operations Team. It requires the jobholder to participate in the daily road freight operations and all of the related administration. To build relationships with the Existing clients and deliver a high standard of customer care at all times.
Duties of the role;
•Managing the day to day export and import bookings of European road freight shipments.
•Raising job files and all of the appropriate paperwork.
•Processing the jobs utilising the software system.
•Extensive client liaison both written (email) and verbal (telephone).
•Extensive supplier liaison and negotiation.
•Internal liaison with the sales team assisting with quotations and service status information.
•Invoicing jobs on completion.
To Be Considered;
•European or UK Road freight operations experience.
•Customer service experience with the ability to build strong relations.
•Experience of calculating freight quotations.
•Negotiating skills to maximise gross profit.
•Strong organisational and administration skills.
•Good IT Skills.
•An opportunity to work within a vibrant environment for an expanding organisation
•Competitive salary - up to 26K plus pension scheme