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Job Of The Week

Service Desk Coordinator
Monday to Friday 8:30 am - 5:00 pm. hour lunch

An excellent opportunity has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service. They are looking for an experienced National Service Desk Coordinator to join their National Accounts team on a permanent basis, this is a fantastic role which offers an excellent working environment and progression opportunities for the right people.

Day to Day duties will include the following:

*Assist with incoming maintenance calls & deal with enquiries and product faults
*Logging high volume of jobs via phone and e-mail and the client's portal.
*Making sure they meet the client SLA/KPI's
*Updating of their web site and any clients via e-mail when chased. Keep all systems live. (Real Time)
*Receiving of quotes and checking against spend to repair as to replace with new
*Making sure that jobs which require parts and return visit are again turned around in a timely manner (This will require chasing/working closely with other teams)
*Monitor client's assets and provide asset management and outstanding work reports as and when required
*Liaise with parts & equipment suppliers to ensure timely procurement of replacement parts and equipment

There will be times when the individual will have to help/cover other team members roles, so it is important for them to want to learn all roles within their team.

As a person you will need the following qualities & experience:

*Attention to detail (Essential)
*Initiative / thinking outside the box (Essential)
*Be able to react quickly and multi-task (Essential)
*Strong Customer Service skills (Essential)
*Technical/Maintenance knowledge (Advantageous)
*Disciplined individual with ability to work under pressure (Essential)
*Previous experience in a similar role (Desirable)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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