Customer Web Advisor
16k plus uncapped bonus structure plus opportunities to progress.
I am recruiting for a well-established company based in Stratford They are looking to expand their Customer Service Team. They are looking for a driven candidate to join their successful team. They are well known within their industry and locally. This is a permeant opportunity and ideally looking for someone to start immediately.
Day to Day duties will include the following:
•Maximising the return on collections accounts, whilst ensuring all customers are treated fairly throughout their journey
•Ensuring each customer receives the best possible customer experience
•Interacting with customers with honesty, integrity and professionalism
•Delivering effective solutions to the challenges our customers face
•Managing a diary of accounts on a daily basis
•Meeting compliance and regulatory standards at all times
•Achieving a collections team target each month
•Achieving SLA's for , Emails and Diary
•Online Live customer Chat
As a person you will need the following qualities and experience:
•Experience in an administration /customer service role, preferably in a contact centre environment
•Good communication skills
•Attention to detail / articulate
•Strong written and numeracy skills.
•Ability to handle challenging situations effectively and adapt to given situations
•Ability to work within a constantly changing environment
•Ability to work on your own initiative as well as within a team
•Ability to think outside of the box
•Experience in a Financial environment
•Proven track record of achieving targets in a TCF manner
•Knowledge of FCA Principle 6
•Knowledge acquired in a similar admin and collections support role
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.