0845 257 6686

Job Description

A fantastic opportunity is available for a Customer Support executive to join our Customer Support based at Fort Dunlop. The department is within an expanding area of a marketing technology world class business.


Day to day duties will include the following:

• To work within SLA's and specific timescales
• Accurate taking of information
• Processing orders and dealing with external suppliers, clients and internal account teams
• To fully resolve customer order queries by taking / making calls and emails
• To fully resolve all presented queries in a timely, accurate and consistent manner


As a person you will need the following qualities and experience:
• Must have a Customer first approach
• Excellent verbal and written communicator, with strong spelling and grammar skills
• Proactive approach
• A willingness to go the 'extra mile' to exceed expectation
• To fully resolve customer order queries by taking / making calls and emails
• To fully resolve all presented queries in a timely, accurate and consistent manner
• Contribute and work effectively within a team environment
• Already working in a help or call operation department and looking for the next step up! Or just looking for their first job in a marketing company
• Ability to influence and motivate others by leading by example
• Contribute and work effectively within a team environment
• Good knowledge of Word, Excel, email and Zendesk (or ticket systems)
• Ability to interpret data and communicate confidently, clearly and concisely
• Ability to work as part of a team
• Ability to problem solve
• Excellent organisational skills and attention to detail
• Ability to prioritise and work to deadlines

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.