0845 257 6686

Job Description

Job title: Service Coordinator
Location: Bromsgrove
Salary: 9ph and 18,000 on permanent employment
Hours: Monday to Friday 9:00am - 5:00pm (30 minute lunch, 1 hour lunch on Friday)

Our client requires a Service Coordinator to join their team on a temporary with the view to permanent basis.

Day to Day duties will include the following:
* Handling Spare Parts requests from the Call Centre Team / Customer / Consumers (by email & telephone)
* Investigating Spare Parts queries (search technical data) identifying correct Part Numbers
* Raising Spare Parts Orders and taking payments via Sagepay
* Telephone communication with Service Engineers - chasing Open Jobs - Consumer Appointments
* Sourcing Engineers (internet search on postcode area)
* Maintaining Excel Spreadsheets to track results of the above

Customer/Engineer Orders
Send exploded diagrams - Assist in Identifying part(s) required
Prepare/update Quote
Email Quotes to Customers
Raise Sales Orders - Take telephone payments utilising Sagepay
Raise Invoice and Despatch Notes for the warehouse
Out of Stock Spares (OOS) - Produce PDF of Invoice/Despatch Note
Email to Warehouse (or despatch when parts arrive)
BACs Payments awaited - Email alert DG & NG

Order Queries
Wrong Part despatched/received
Damaged on delivery

Engineer Queries
Parts orders
Exploded diagrams/part list
Re-allocating engineers
Cancelled Calls
Portal issues

Customer queries
No Engineer contact
Parts awaited - timescales for despatch
Other Complaints

Chase lists
Chase queries/calls for colleagues

Engineer recruitment
Identifying possible suitable skilled Engineers in Postcode areas
Cold calling

Taking Service Calls from Consumers/Customers
Call logging Montpellier

As a person you will need the following qualities and experience:
* Previous office experience (Essential)
* Excellent customer service and communication skills(Essential)
* Accuracy (Essential)
* Computer literacy
* Enthusiasm for solving queries/problems & validating them
* A car
* Good timekeeping
* Commitment to a permanent role

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.
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