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Job Description

Job title: Account Co-ordinator
Location: Redditch
Salary: 19,380
Hours: Monday to Friday 8.30am - 5.00pm (half an hour lunch)

I am currently recruiting for a well established company based in Redditch who are looking to expand their team. This an exciting time to join this company who are rapidly growing. They offer fantastic benefits and career progression.

Day to day duties will include the following:
• Single point of contact for incoming calls on assigned accounts
• Build and maintain client relationships
• Raise reactive calls and manage all jobs to completion
• Provide excellent customer service to clients
• Update clients on the progress of their job(s)
• Update client portals regularly and accurately (where applicable)
• Review and make an informed financial decision on repair quotes using client's asset management and repair history
• Complete and send risk assessments / arrange correct permits in accordance to health and safety guidelines and client procedures
• Update and maintain client records using the bespoke in-house system
• Liaise with all departments to ensure the efficient and timely completion of works in accordance with the clients contracted SLA's
• Attend client meetings when applicable
As a person you will need the following qualities and experience:
• Be able to react quickly, multi-task and be proactive in managing the client expectations
• Strong customer service skills
• Attention to detail is key
• Disciplined individual with ability to work well under pressure
• Team player with the ability to work on own initiative
• An understanding of contract profit and loss is preferred but full training will be provided
• Prioritise workload efficiently
• Provide precise and clear information both verbally and in writing
• Previous experience in a similar role is essential

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.