0845 257 6686

Job Description

Hours: 8 hour Shift (Working a rotating shift pattern)
My client is currently recruiting for a Team Leader to work within the Configuration department. This role is based within a pristine warehouse and the successful individual will be responsible for leading, driving and supporting a team of skilled technicians with a fast-paced environment.


Day to day duties will include the following:
•To lead and drive a team of skilled technicians, responsible for the motivation and morale of that team
•Allocation of workload, always aware of priorities and urgent requirements
•Scheduling project work to ensure correct expectations are set and timescales are met
•Ensuring that housekeeping standards are kept to a high level at all times
•Responsible for ensuring a team within the Configuration centre is at all times working in a cost effective and efficient manner
•Helping to ensure accurate and efficient processes are created and followed
•Ensuring that the Department and Team are continuously developed and promoted in line with the company's vision for the future
•Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently
•Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
•Investigation and remediation of issues and process failures, the priority being customer expectations
•Identifying skills gaps and reporting them to the Config Supervisor and training team, working to ensure gaps are filled and training is completed and signed off according to the defined processes
𔅕 to 1 meetings with technicians
•Annual performance plans with technicians

As a person you will need the following qualities and experience:

•Previous experience leading a team
•Strong Microsoft Office skills, preferably including: Excel, Outlook and Word
•Must have an excellent command of the English language with strong written and verbal communication skills
•Customer and sales facing with the ability to communicate effectively and appropriately with both
•Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times
•Experience with assuring quality standards are met at all times
•A level of experience working in a fast-paced technical environment
•A passion for the IT industry in particular providing pre-delivery configuration of customers equipment


WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.