We are currently recruiting for several Customer Service/Payment Negotiators to join our client on a permanent basis. This is an exciting time to join a rapidly growing business, based within the heart of Stratford upon Avon, these roles are to start immediately. If you excel in offering Customers a first-class customer experience either face to face or on the phone, then we would love to hear from you!
Day to day duties will include the following:
• Maximising the return on collections accounts, whilst ensuring all customers are treated fairly
• Ensuring each customer receives the best possible customer experience over the phone and via email.
• Interacting with customers with honesty, integrity and professionalism
• Delivering effective solutions
• Meeting compliance and regulatory standards always
• Achieving a collections target per month
• Achieving set call targets including dialler use
As a person you will need the following qualities and experience:
• Strong communication skills
• Ability to build rapport with a variety of different customers
• Knowledge of FCA principle 6 - desired
• Negotiation skills
• Objection handling skills
• Uncapped commission
• Pension scheme
• Immediate starts
• Ability to offer part time hours if needed
Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.