0845 257 6686

Customer Account Manager

£16016 - £17076 + Uncapped Bonus Scheme - Company Pension

Job Description

Key Responsibilities;

• Maximising the return on collections accounts, whilst ensuring all customers are treated fairly throughout their journey with Zinc Group
• Ensuring each customer receives the best possible customer experience
• Interacting with customers with honesty, integrity and professionalism
• Delivering effective solutions to the challenges our customers face
• Managing a diary of accounts on a daily basis
• Meeting compliance and regulatory standards at all times
• Achieving a collections team target each month
• Achieving SLA's for , Emails and Diary
• Online Live customer Chat

Job Description;
E solutions receive up to 500 emails per days via our Website or from the back of our letters calls, Texts and Emails. The emails we receive range from Offer or repayments to Query's, Disputes and Complaints. It is E solutions job to ensure we are responding to our valued customers setting up repayment plans within the lines of the clients specifications, answering there query's, disputes and complaints with the given time line with the intention of turning these into offers of repayments.
• Online Live Chat via our Website, again this is the same principle but we will be speaking with our customer live.
• Maintain and actioning of your own Diary, following up any offers of repayment, defaults, card payment, Full and Final settlements to maximise cash collections
• Ensuring your audits maiming the company's and clients standards
• Adhering to given SLA's to remain in line with our client
• Mainlining a professional manner and attitude, providing the best customer service
• Achieving teams KPI's and Cash targets
• Dealing with Vulnerable customers on a daily basis providing the best support and experience for the customer

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.